Ora Naturals Ltd (‘Ora’, ‘our’, ‘we’ or ‘us’) is the sole owner of the information collected on www.oranaturals.co.uk. We are committed to ensuring that your online privacy and personal information is protected. We use standard internet encryption technologies, such as SSL Certificates to protect the information that you pass to us. This information is used to enhance your visit to our website.
Ora Naturals Ltd is responsible for transactions processed on our website.
If you have any concerns regarding the protection of your personal information, please contact us at firstname.lastname@example.org.
1.1 Personal Information: In order to make a purchase through our website we will collect certain information including, but not limited to, your name, email address, telephone number, delivery address and credit/ debit card related information. In any event, all credit/debit cardholders are subject to validation checks and authorisation by the card issuer and Sagepay (UK) Limited. We will not be liable for any delays to your order this may cause.
1.2 Registering an Account: If you choose to register you details with us you will be able to proceed through checkout faster, check the status of your orders, view past orders, make changes to your personal information, change your password and store alternative addresses. We do not permit you to share your user name and password with any other person nor with multiple users on a network. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you accept responsibility for all activities that occur under your account or password.
1.3 Visitor: If you choose to make a purchase through our website as a visitor, the information we collect is anonymous and does not therefore enable us to identify you as an individual.
1.4 Password: You password is encrypted so we are unable to see what it is. In the case that you forget your password, we can only reset it via your account’s registered email address.
1.5 We will keep your information as long as you are registered with us. You may cancel your registration at any time by contacting us at email@example.com. Please note we can only cancel your registration if you have no outstanding orders.
2. Why we need your information
2.1 We need you basic information (name, billing and delivery addresses) so we can process your order and deliver it to the correct place.
2.2 Your contact details (email, phone number) help us with our customer service. We can let you know your order status and resolve any queries you may have.
2.3 Periodically we email information about new products, new stockists and other information we think you will find interesting. When you register your details with us you will be asked if you wish to opt out of receiving these emails.
2.4 Other information we may request is used to help improve our service to you.
3. Fraud protection
3.1 We reserve the right to pass your information to third parties in order to assist fraud detection and prevention.
4. Data disclosed to third parties
4.1 In order to validate your payment, your name, credit/debit card type, credit/debit card details and credit/debit card address are disclosed to Sagepay (UK) Ltd.
4.2 For independent information about cookies visit www.direct.gov.uk/managingcookies.
5. List of Cookies we use – need to list our cookies